Lancet Account fully *********** clowns

Lancet labs, accounts department is completely ***********. On their forms, they ask for the account holder details but do not use them. On 3 May, my daughter and I were at the lab to have a test done. I also said that I was aware that there was an amount that was not paid in full by the medical aid. I requested the full outstanding details, was told that R669 was the amount. On 5 May, I get a call saying that I still have a March account paid in part by the medical aid.

On about 10 May, I requested a full recon of the account for the three family members, as I have paid in over R2000. This took until 21 May, and then I only got the details from the test done for me. There were no details for the husband and daughter. When questioning this on Friday, 21 May, the agent said she would have a supervisor call me and confirm my number because she could hear I was extremely angry. They called my husband, who said that I was looking at the account and should call me.

To no surprise, there is no call. Totally *********** in account management.