Lancet Account ( Dr Mauff AC & Partners )

I have been struggling with Lancet since 29/09/2017 with the account.firstly they said on the acount Private patient ,they phone me regarding the account and I had to pay .I made payment and send the proof to them and I resend the account to the medical aid and the medical aid made payment .Know I am waiting for the refund and there is excuses .on the 22/10/2017 they said the medical payment has been allocated to the account.On the 27/10/2017 I phoned once again and there is excuse again