1 reviews | Active since Sept 2014
Lancert Laboratories are trying to **** me
<p>I was admitted to hospital from the 8th to the 13th of Nov. 2016. Lancet came to take bloods from me during my hospitalisation. Then Lancet sent me a bill for the amount on the 14th of R3067.90 Ref: Y ********** to be paid by me as medical aid did not settle. The invoice Lancet used had a wrong medical aid number, I called Lancet on the 15th to give the right number and called my medical aid Bonitas to tell them of the issue, they had no problem paying and asked me to tell Lancet to send them a manual invoice quoting the correct medical aid no. I phoned Lancet on the same day and spoke to a lady by the name of Sadia from accounts and she told me to send proof that I belong to Bonitas before they can resubmit the claim, I immediately sent recent claims which bonitas paid from my hospitalisation, that was the 16 of November. I get sms’s from Lancet demanding me to pay their money in cash and when I call I get told to ignore the sms’s. On the 18th of November I got an email from Lancet stating they are investigating my case and will get back to me. I have called them a couple of times, even today I spoke to Zunaid, I had to explain myself a couple of times. What is there to investigate, Bonitas is willing to pay instantly, why am I being victimised to pay when I have a medical aid that has agreed to pay</p>
We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.
Regards,
SR
We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.
Regards,
SR
I just received another sms from Lancet demanding payment, what investigations is Lancet doing. If this is not sorted out by tomorrow, I will report Lancert to credit regulator institutions for harassment. My medical aid bonitas is willing to settle the account, what Lancet needs to do is resubmit the claim with the correct medical aid membership number and Lancet will be paid. I am tired of preaching the same gospel everyday. medical aid are waiting to give Lancet their money and yet they are pestering me. Next time I will use Ampath Laboratories.
I just received another sms from Lancet demanding payment, what investigations is Lancet doing. If this is not sorted out by tomorrow, I will report Lancert to credit regulator institutions for harassment. My medical aid bonitas is willing to settle the account, what Lancet needs to do is resubmit the claim with the correct medical aid membership number and Lancet will be paid. I am tired of preaching the same gospel everyday. medical aid are waiting to give Lancet their money and yet they are pestering me. Next time I will use Ampath Laboratories.
Still getting demanding sms s from Lancet. How many times has Bonitas offered to settle this account. This is harassment from Lancet. Lancet promised to resolve the issue, and month later still not done
Still getting demanding sms s from Lancet. How many times has Bonitas offered to settle this account. This is harassment from Lancet. Lancet promised to resolve the issue, and month later still not done
We sincerely apologise for the manner in which we handled your account.
Firstly, we note that your Medical aid details were omitted when capturing your personal information onto the Account, hence our initial request was to demand the payment from yourself.
However, as soon as your medical aid details were captured, the account was submitted to Bonitas for payment. The initial account that was billed as Private, was billed in the amount of R3 067.90. As soon as the account was re-billed to Bonitas, the correct charges were pulled through viz R2 610.10. Bonitas’ first processed an amount of R2 366.00 leaving a shortfall of R244.10. You subsequently made this payment to Lancet. However, Bonitas then made a further payment of R244.10 which ultimately brought the account into a credit of R244.10.
Kindly provide your Banking details to enable us to process a refund in your favour.
We trust this is in order.
Kind regards
GM
We sincerely apologise for the manner in which we handled your account.
Firstly, we note that your Medical aid details were omitted when capturing your personal information onto the Account, hence our initial request was to demand the payment from yourself.
However, as soon as your medical aid details were captured, the account was submitted to Bonitas for payment. The initial account that was billed as Private, was billed in the amount of R3 067.90. As soon as the account was re-billed to Bonitas, the correct charges were pulled through viz R2 610.10. Bonitas’ first processed an amount of R2 366.00 leaving a shortfall of R244.10. You subsequently made this payment to Lancet. However, Bonitas then made a further payment of R244.10 which ultimately brought the account into a credit of R244.10.
Kindly provide your Banking details to enable us to process a refund in your favour.
We trust this is in order.
Kind regards
GM