Lancert Account

I had a account enquire from Lancert account not paid by my medical aid . Lancert account call center does not have a clue what they are doing nor do they understand the process and the law . The wasted my time and my Medical aid time . I submitted proof of payment on numerous occasions . Lancert call center advise that the back office will investigate and get back to me . A week later I get a call center agent call me "yet again" for proof of payment and payment . I go through rara rara ra ra . The Popi act is clear for security reason - It states that the Service provide need to request this information from medical remittance advise on payment , as this deemed confidential . Lacert account need to avoid accounts frustration enquiries when account are paid