LACK OF EMPATHY

ON THE 16TH OF DECEMBER 2015 I GAVE BIRTH TO A STILLBORN BABY IN PARLANE HOPSPITAL JOHANNESBURG.ON THE 05/02/2016 I RECIEVED A STATEMENT FROM LANCET FOR MYSELF AND A DECEASED CHILD IN KZN,CHATSWORTH.NOBODY SEEMS TO SHOW EMPATHY AND RATHER KEEPS SENDING ME STATEMENTS/INVOICES THAT I SHOULD PAY UP.MY QUESTION WOULD BE HOW CAN I PAY FOR A CHILD THAT IS NOT MINE AND FOR A TRANSACTION THAT HAPPENED IN KZN WHEN I AM FROM JHB.SPENDING NUMEROUS AMOUNT OF TIME TRYING TO SORT THIS OUT BUT NOBODY SEEMS TO ASSSIT OR GIVE A SOLUTION ALL THAT IS SAID IS THAT IT IS FOR ME.CLEARLY THE ONLY CONNESTION THAT WE HAVE IS A SURNAME AND NOT ANY OTHER RELATION.CAN SOMEBODY SORT THIS OUT OR CAN THEY ATLEAST HAVE SOME EMPATHY.THE EXPERIENCE HAS BEEN A VERY BAD ONE AND LANCET IS JUST ADDING TO MY STRESS AND TROUBLES.I FEEL DISHEARTEND THAT SO BIG AND REKNOWNED COMPANY AN ACT IN SUCH A FOOLISH MANNER.