*********** lab

This rating doesn't deserve not even one star, I received a call last year in December letting me know that I have an outstanding account from 2023 and another from 2024 , I asked the consultant to send the invoices so I can follow up with my medical aid. What irritates about this lab, every single time I see my GP she puts all medical information on the lab forms yet they always fail to submit directly to the medical, every single time I have had to give them my medical aid details, this has been ongoing for over 10 years. I spoke to Hlekane on 23 Jan 2025 and she confirmed to me that the account went through as private regardless the Dr noting all medical aid information every single time I go for my routine blood work. She told me she will request paper claim resubmission and revert to me in 7 working days , that didn't materialize, I called last 2 weeks ago to follow-up and she was busy on another line and left a message for her to get back to me but she never did.

I then called again last week Thursday requesting all invoices that are outstanding so I can follow-up with Bestmed, to this day I'm still waiting. I spoke to a male consultant and he said he would send them , I'm still waiting. The service at this lab is pathetic, for someone who has been getting blood work done biannually over 10 years on the same medical aid and yet every single time lancet doesn't seem to have my medical aid details and I make sure that the doctor always writes medical aid details on the forms and attach my signature it boggles me how you keep missing those details