Irate client

i am totally upset with their level of service. I had blood test done in March this year. Only to receive a sms on 15 Oct to state that my account has been handed over for collection. the medical stated that they never received any claim from Lancet, only to reliase that lancet accounts dept was sending the claim to Boncap when I am a Bonstart member. I obtained a copy of the blood test and submitted to the medical aid myself but they stated that thr claim is too stale. Lancet then sent an email to state that I must pay this claim myself. Such incompetence that is is totally pathetic from them