JP
Jewel P
1 reviews | Active since Oct 2019
13 Jul 2025, 15:24
Incorrect iron test - Irresponsible
I am deeply disappointed. I did blood tests this morning and made a point to ensure that the nurse was aware that the doctor requested a full iron profile test and not the ferritin test only. She confirmed this and yet they still did the wrong test. I called the call centre more than 1.5 hours ago and was informed that they would call me back within 20 minutes. Now whenever I try calling, I cannot get through. This is utterly frustrating and unprofessional.
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Replies (3)
Lancet's replyOfficial
14 Jul 2025, 16:46Good Day Jewel We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Kindly note that we have escalated your query to the accounts department to investigate and address. Your reference number is *** . Regards, Lancet Laboratories.
Best regards,
Lancet's reply14 Jul 2025, 16:46
Official
Good Day Jewel We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Kindly note that we have escalated your query to the accounts department to investigate and address. Your reference number is *** . Regards, Lancet Laboratories.
Best regards,
JP
Jewel P's updateReviewer Update
15 Jul 2025, 13:41Thank you Melanie for your call and email. I appreciate the seriousness with which you took my concerns.
Thank you for your sincerity.
Thank you for your sincerity.
JP
Jewel P's update15 Jul 2025, 13:41
Reviewer Update
Thank you Melanie for your call and email. I appreciate the seriousness with which you took my concerns.
Thank you for your sincerity.
Thank you for your sincerity.
Lancet's replyOfficial
15 Jul 2025, 16:18 Good Day Thank you so much for your wonderful review and for taking the time to share your experience with us. We’re committed to continually raising the bar in delivering diagnostic excellence. Regards, Lancet Laboratories.
Best regards,
Lancet's reply15 Jul 2025, 16:18
Official
Good Day Thank you so much for your wonderful review and for taking the time to share your experience with us. We’re committed to continually raising the bar in delivering diagnostic excellence. Regards, Lancet Laboratories.
Best regards,