Incorrect Invoice – Poor Customer Service

I was contacted by Melanie from Lancet, who took the time to call me and properly explain the situation. It turns out that the doctor did not inform me of the additional costs during the consultation, despite me having already paid R1 800 for the consultation itself. This understandably caused a lot of frustration and stress. Melanie handled the call with empathy and professionalism. She listened, explained everything clearly, and genuinely made the effort to calm the situation. Sometimes you don’t just need answers — you need someone to listen and acknowledge how stressful things have been, and she did exactly that. Thank you, Melanie, for your patience, understanding, and kindness. It made a big difference after a very overwhelming week.