INCORRECT ICD10 CODES

LANCET IS THE MOST DISMAL COMPANY IN TERMS OF SERVICE. Emails are ignored. They ALWAYS get the ICD10 codes wrong. They don't submit correctly to Discovery. When you call to ask for a copy of the submission to medical aid you're told, their "back office" needs will take "two weeks" to do this !!! Staff are rude over the phone and there is zero communication within the company. I asked to speak to a supervisor, I was "transferred" only to be kept on hold until I put the phone down. In the meantime they hand you over to collection agents because they are too INEPT to sort their admin out. This has been ongoing since March 2024 and still no resolution. Even Discovery have called them on my behalf and are fed the same story. LANCET IS TOTALLY AND UTTERLY USELESS and the worst part is no-one from Lancet takes ownership to get their house in order!!!