PI
Portia I
1 reviews | Active since Mar 2015
23 May 2017, 15:35
Incorrect Code
<p>My daughter was addmitted in hospital 24 august 2016, she took blood under Lancel Laboratory. to my suprice this year 2017 in May i received a letter from a company called ITC Bussiness Administrator stating that was owing Lancet an ammount of 1890.71, i then called My Medical Aid wich is Bonitas they then told me that they dont have a problem paying its just that Lancet used an incorrect code, i then asked the guy from Bonitas if i can make a confrence call with ITC he then said yes i can go ahead i then dialled ********** 812 a lady answered i explained my situation to her then the Bonitas guy explained hes side the lady told us they wont change a code she then said we must hold on,wants to enquir about this issue,from the backgroung i over heared some other ladies saying NO NO the client must be liable for payment if herMedical aid cant pay shes responsible, she then came back said i have to pay im liablefor the payment. the guy from Bonitas then said there is nothing he can do without the correct code</p>
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Replies (3)
Lancet's replyOfficial
24 May 2017, 09:55We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.
Regards,
SR
Best regards,
Lancet's reply24 May 2017, 09:55
Official
We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.
Regards,
SR
Best regards,
PI
Portia I's updateReviewer Update
25 May 2017, 11:00im still wating for respnd , nobody contacted me yet my no is ***
PI
Portia I's update25 May 2017, 11:00
Reviewer Update
im still wating for respnd , nobody contacted me yet my no is ***
Lancet's replyOfficial
03 Jun 2017, 11:05Dear Mrs Isimeme
We sincerely apologise for the manner in which we have handled your account.
Firstly, we have made several attempts to contact you on 08******** with no response before the account was handed over for Trace to ITC-BA. Secondly, the Tests that were requested, have been billed with valid Codes. Regrettably, Bonitas’ pathology payments are managed by an audit company, Veripath, who advises them on cost-saving methods.
We are retracting the account from ITC and also regret their unsatisfactory response to you. We can also confirm that Bonitas has advised us on 30 May, that the payment is now been processed (without us having to amend any Code).
We trust this is in order.
Kind regards
GM
Best regards,
Lancet's reply03 Jun 2017, 11:05
Official
Dear Mrs Isimeme
We sincerely apologise for the manner in which we have handled your account.
Firstly, we have made several attempts to contact you on 08******** with no response before the account was handed over for Trace to ITC-BA. Secondly, the Tests that were requested, have been billed with valid Codes. Regrettably, Bonitas’ pathology payments are managed by an audit company, Veripath, who advises them on cost-saving methods.
We are retracting the account from ITC and also regret their unsatisfactory response to you. We can also confirm that Bonitas has advised us on 30 May, that the payment is now been processed (without us having to amend any Code).
We trust this is in order.
Kind regards
GM
Best regards,