KC
Kim C
1 reviews | Active since Sept 2017
08 Apr 2024, 09:20
Incorrect claim submission
A claim totalling around R5000 was submitted under the incorrect details. I have spoken to Thandeka Zulu in Feb and emailed her the correct dependent code, auth number, claim reference and practice numbers that were missing from the original claims (dated 18 to 29 Dec 2023) these were for tests done in hospital for my son. The claims have STILL not been corrected and submitted. I've spoken to the medical aid and they have said they have only received a corrected claim for 18 Dec. I am being bombarded with smses and emails about this account. Resubmit ASAP for payment
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Replies (2)
Lancet's replyOfficial
12 Apr 2024, 14:29Good day, thank you for bringing this to our attention, we have escalated the matter. Your reference number is 2 6 8 2 1 3 9 . Regards, Lancet Laboratories.
Best regards,
Lancet's reply12 Apr 2024, 14:29
Official
Good day, thank you for bringing this to our attention, we have escalated the matter. Your reference number is 2 6 8 2 1 3 9 . Regards, Lancet Laboratories.
Best regards,
KC
Kim C's updateReviewer Update
25 Apr 2024, 15:56I am still waiting for feedback. Received another sms demanding immediate payment but have had no other response regarding this "escalated" matter. You use bully tactics to attempt to get payment. Perhaps you should listen to your recorded call where Ms Zulu (one of your employees) instructed me to make no payment on this account unless I hear directly from her. Ms Zulu can be held liable for the outstanding account
KC
Kim C's update25 Apr 2024, 15:56
Reviewer Update
I am still waiting for feedback. Received another sms demanding immediate payment but have had no other response regarding this "escalated" matter. You use bully tactics to attempt to get payment. Perhaps you should listen to your recorded call where Ms Zulu (one of your employees) instructed me to make no payment on this account unless I hear directly from her. Ms Zulu can be held liable for the outstanding account