Incorrect Balance on statement

Good day,

This has been going on since August 2017. I contacted Lancet last year after my medical aid said they will not pay for certain tests done on that statement as the tests weren't authorised on the blood test form, this mounted to R1461-60. In the meantime my medical aid paid R1638-38. Outstanding amount was then R3410-92.

After long back n forth, i eventually managed to get hold of a center Supervisor. This person's name was Ditle Boitumelo. ********** I agreed to pay R2000 of the R3410-92 as those tests legit (i ran out of savings on medical aid so they shortpaid that amount). The supervisor then sent an email with a greement to discount the amount owing value to R1000. This was on the email recieved on the 20th December 2017.

My medical aid made another payment once my savings were topped up of R1910-86. So basically my medical aid paid total amount of R3549.24. The total bill before discount was R5049.30 - R3549.24 = R1500.06. So the amount of R1500-06 is not payable by me as it was not authorised by me on the blood test form and the supervisor agreed that its not payable.

But if you take the discount amount of R1000 (which was suppose to be R2000), i'm in a credit due to me as my medical aid paid R1910-26 (credit of R910-86)

I keep getting phone calls everymonth stating i owe money to Lancet. Everytime i explain this story, they say they will excalate it further. When will this madness end? I'm getting really frustrated about this issue and i will not be using Lancet in the future.

I have the last 2 phone calls recorded and email trails.

Therefore