Incompotant staff

My mother was admitted to hospital on 04/02/2016 with heart and kidney failure, while hospitalised some blood test were done, no statements received from Lancet for accounts to be paid. on 24/02/2016 she was again admitted and again blood were taken, on 05/03/2016 a sms was send to her stating that an amount of R199.80 have to be paid to lancet within 7 days, my mother however was only discharged from hospital on the 7th of March, on 07/03/2016 she received a call from Lancet for outstanding payments, a statement was requested from lancet in order for us to investigate the matter. On 08/03/2016 we contacted the medical aid, whereby the lady requested me to forward statement from Lancet for further investigation. on 10/03/2016 feedback on query was received by Boncap with a breakdown of accounts that were paid and whereby they also state that the claim for amount of R199.80 was not submitted to the medical aid, How can Lancet state that the medical aid declined a claim which was not submitted to the medical aid, it is proven once again that some people are only collection salary at the end of the month without doing their job correctly. Admin dept is pathetic