*********** STAFF/UNWILLING TO FIND OUT THE ISSUE AND STILL NO REFUND AFTER 8 MONTHS

<p>I spoke with a woman in the accounts department of Lancet yesterday morning 16 March 2017.</p> <p>For more than 7 months, Lancet has been holding onto money that needs to be refunded either to myself or my Medical Scheme!</p> <p> </p> <p>The amount was over R 3000 that I am in credit for.</p> <p> </p> <p>But with no success!</p> <p> </p> <p>Yesterday morning, after speaking with 3 people at Lancet, a woman contacted me back from the number 011/ ********** at 09h32 AM. As an Employee of Lancet, she has a 'slapgat" attitude and just not willing to help to investigate to sort out the issue that I am having. A "NOT MY PROBLEM ATTITUDE"</p> <p> </p> <p>She was supposed to email proof to me that they requested my Medical Scheme to reverse payment in November 2016. Yet at the same time Lancet tells me that they DO NOT REFUND Medical Schemes!</p> <p> </p> <p>What upset me so about this all is that Lancet sent me an sms yesterday at 07h49 AM that they HAVE refunded me and that payment will reflect into my account within 5 working days. When I contacted Lancet and spoke to this woman to check that they had my correct bank details, she then tells me that they cannot refund me as it must be refunded to my Medical Scheme. But like I said this has been going on for more than 7 months!</p> <p>In January 2017, I had blood tests at Lancet and they told me that because I am in credit, I would not have to pay in!</p> <p> </p> <p>I told this woman that I need to have blood test today so I am in credit so no need for me to pay in. She simply told me that they will not do it and that I have to pay. When I told her that they allowed it in January, her attitude then started with me! </p> <p> </p> <p>I told her that I want to know why LANCET allowed it in January and not allowing it now. Her tone and attitude was simply that it is not her problem! VERY PROFESSIONAL LADY! Not willing to go the extra mile to find out why this happened or to get the correct department to contact me to investigate!</p> <p> </p> <p>I will be laying a charge of ***** against Lancet for holding onto money that is not theirs and I will be getting my issue across to the CEO or what ever the Title is of LANCET. This does not end here!</p> <p> </p> <p>This woman who I spoke with refused to give me Lancet Head Office's number or to tell me who the CEO was.</p> <p> </p> <p> </p> <p> </p> <p> </p>