*********** rude service

This morning I received a sms bill from Lancet Labs at 09.02. At 10.42 a call center agent contacted me to ask when I would be making payment, so I said today. The rude white women continued to question me like I was being investigated and continuously asked when I would make payment, so I informed her that I had received the sms today only and no other bill and had I recieved a bill earlier I would have made payment earlier, the lady then insisted that no sms had been sent to me. What reason do I have to lie? I have paid over R10000 in bills in the past three months to lancet CASH. So what reason would I not pay the bill. The woman continued questioning me until I cut the call. I have made the payment, but these dumb agents are so rude and deeming. Lancet is a medical practice and medical practice employees are supposed to be sympathetic because no one does blood tests for fun, there are at times life threatening illnesses related to the tests. Lancet should train their ****** rude ill mannered staff