*********** processes and no interest in customer care

Went to Mayo Clinic on Saturday 7 May for rapid covid tests. My wife was tested at 723 I was tested shortly after.. Within 3 hours my wife received the results. I did not r. 12:00. contact the call centre in queue as number f5 for 5 minutes. I rang the Mayo Clinic s and the response was they will process it. I just need to wait. Around 16:00 I phoned Mayo - have not received my results. They could see it was processed. confirmed cell number on both occasions. Promised my results would be emailed immediately (confirming my email address) and that they will phone me back within 10minutes. After 20 minutes I received a call - An official internal complaint was laid. The manager will investigate it but can only investigate it on Monday because she does not work on weekends. It seems Lancet do not believe treating the customer fairly. Whether I'm infected or not. I can wait till Monday or whenever the complaint is completed. I have not received the results yet (09 May 2022 11:00). I have not received any phone calls or emails from Lancet also!! My problem is simply this if they cannot even handle a simple process of informing the clients about the results, then how can you trust them then to actually give you the correct results that belong to you and that can influence your whole life. 2s I will not recommend Lancet going forward to anybody for any test.