*********** Laboratory, finance and refund staff

A credit was passed in July 2021 after two failed laboratory tests procedures by Lancet laboratories. and they also conducted one incorrect test and tried to claim funds for my medical scheme for this too.

Kalyle is aware of it and Irene Kloppers was supposed to contact me for the past 2 weeks.

Had a call from someone in her department and submitted my bank details and ID document. I phoned today to query the progress of the refund. It was confirmed that my documentation has been received by Lerato the only person that knows what customer service means in the refund department. I just received a request to submit the documentation that was confirmed as received. I rep**** and received an immediate request asking for the same documentation again. Surely nobody considered my e-mail and LAncet just triggered and auto-reply spam mail.

This is incompetency at the highest level. They cant conduct a test correctly (twice). They cant process a refund, Lancet can't keep promises - various promises were made and NONE was kept They tried to claim for incorrect tests against my medical scheme whilst I have a credit in my account.

Trying to claim from a medical scheme if a balance exists in your account with Lancet Laboratories equates to attempted *****.