*********** employees!!

It has been such a nightmare trying to resolve this matter with Lancet!

Please assist with account M***6

I have made multiple attempts to have this rectified and yet my mother, Elizabeth Mashiloane is still being spammed with SMSs that the account is overdue.

This was for blood work I had done in November 2019, that the medical aid was meant to cover. The doctor, unfortunately, did not fill in the ICD10 code on the form. Which was later rectified twice. The first was when physically went to Lancet at Brenthurst hospital and again telephonically. I have spoke to different consultants and this is STILL not being updated accordingly. Clearly showing that either people are not doing their job or there seems to be some form of incompetence with your employees.

I have record the of the dates, times and duration of the calls that were made

No one bothered to revert with feedback of the last call to advise what was captured and why this has not been processed accordingly after months of attempting to have this rectified and billed to the medical aid as it should as I had been requesting over and over again.

6 months since I sent out my last bit of communication, I get a call from ITC. Indicating that the matter is STILL not resolved from their side! And now denting my credit record. I have had it with Lancet and the poor service of their *********** staff!