*********** Accounts department

Lancet Accounts department is the worst. My account was paid in full, but they still deducted an amount via debit order on the 2nd of June, I have been in contact with them for over two weeks, and they still can't find my payment, and re-imburse me. Sent them my bank statement showing their debit order, even details of their Debi check debit order request, and they still can't allocate my payment. I even sent them screen shots of the transaction from my banking app, since the bank statement wasn't proof enough for them. The last resort would be physically going there and helping them find my payment, because they clearly know nothing about dealing with payment allocation.