1 reviews | Active since Mar 2009
*********** accounts department
<p>I have been *****ying an error on my Lancet account since April. I have spoken to numerous people including so called managers. Not one of them has had the decency to get back to me and my issue is still unresolved. The service from lancet has been appauling.</p>
We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.
Regards,
SR
We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.
Regards,
SR
It has been 2 days now and I have still not been contacted by a manager. Is anyone going to try and to sort this issue out?
It has been 2 days now and I have still not been contacted by a manager. Is anyone going to try and to sort this issue out?
We sincerely regret the error on your account and apologise for the unsatisfactory manner in which we have dealt with your complaint.
I have given the relevant department an ultimatum to resolve this by 01 August failing which we will have to write the amount off should Discovery not settle the amount due to a late submission.
We will revert to you by Tuesday.
Kind regards
GM
We sincerely regret the error on your account and apologise for the unsatisfactory manner in which we have dealt with your complaint.
I have given the relevant department an ultimatum to resolve this by 01 August failing which we will have to write the amount off should Discovery not settle the amount due to a late submission.
We will revert to you by Tuesday.
Kind regards
GM