1 reviews | Active since Jul 2011
*********** Accounts Department
<p>Please advise which *********** staff memeber is handling my account?</p> <p>Myself as well as discovery requested an amended claim with the correct ICD10 codes for resubmission early June.</p> <p>Nothing was done, I called Discovery once more today while I was on the line the consultant from Discovery called Lancet & spoke to Ntombi requesting the correct account with the correct ICD10 Codes. She stated she will send me an updated statement which I should submit to Discovery,The statement was just sent to me with no amendments.</p> <p>PLEASE ASSIST ASAP AS THIS IS NOW VERY FRUSTRATING</p> <p>Regards</p>
We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.
Regards,
SR
We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.
Regards,
SR
Dear Mr Banoo
We sincerely apologise for the unsatisfactory service rendered to you.
Can you kindly send the statement back to me together with the ICD10 code you need to have inserted on the account and we wil gladly do so. Regrettably, the account has been archived hence we are unable to make any edits on the account.
We regret the inconvenience caused.
Kind regards
GM
Dear Mr Banoo
We sincerely apologise for the unsatisfactory service rendered to you.
Can you kindly send the statement back to me together with the ICD10 code you need to have inserted on the account and we wil gladly do so. Regrettably, the account has been archived hence we are unable to make any edits on the account.
We regret the inconvenience caused.
Kind regards
GM