1 reviews | Active since Dec 2016

21 Dec 2016, 15:14

INCOMPETANCE

<p>dUE TO THE COMPLETE INCOM PETANCE OLF THE ALBERTON BRANCH A CASE OF LIFE COVER FOR ONE OF MY CLIENTS GOT DECLINED. THE IDIOTS THERE DIDNT KNOW HOW TO CAPTURE A CASE AND DECIDED TO SAY MY CLIENT WAS ONLY 105CM AS IT THEN MADE IT GO THROUGH QUICKER. DUE TO THAT CASE WAS DECLINED AS THE INSURANCE COM PANY SAID THAT THE CLIENT WAS WAY OVERWEIGHT. THANKS TO THESE BRAINLESS PEOPLE NEITHER I OR MY STAFF WILL GET PAID AS THIS WAS OUR PAY/COMM FOR THE MONMTH. I WISH SOMEONE THERE WOULD TAKE RESPONSIBILITY BUT NO WHY SHOULD THEY. THIS WAS THE 2D MISTAKE THEY MADE ON THIS CASE.</p>

0
Replies (2)
Lancet
Lancet's reply04 Jan 2017, 07:11
Official

We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.

Regards,

SR

Best regards,

Lancet
Lancet's reply07 Jan 2017, 10:23
Official

We sincerely apologise for the unsatisfactory service and for the incorrect capturing of data on your client. Kindly provide us with details on the client/patient so that we can investigate and ensure corrective measures are taken.

Kind regards

GM

Best regards,