INCESSANTLY HARASSED...WHY LANCET, WHY!!??

If there was an option for negative stars, I would not hesitate for -5 of them! It is absolutely ridiculous that we get harassed with invoice statements even though the account was settled about a month ago. We have repeatedly emailed the call centre and made numerous phone calls, costing us quite a chunk in phone bills, spoken to three different people, the last being Baveshan Somaih, who stated that they did not have the staff to allocate the funds. This is an in-house issue, so why does my pregnant wife, in her third trimester, get harassed incessantly with SMS's and emails that request the account be settled when it was settled about a month ago and proof of payment sent. Lancet needs to update their records accordingly and forward an accurate statement once (not the same incorrect one 7 times over). PLEASE get your act together LANCET, this is highly unprofessional as a service provider, that a customer has to continually follow-up and endure this incompetence and lacklustre level of service. We do not need this unnecessary stress, especially now during this COVID pandemic! PLEASE DO YOUR JOB PROPERLY!