Incessant Lancet Lab Payment demands & 'Warning' harassments for PAID accounts

Re: ***Warning External *** Re: Re: Your Lancet Statement 2021-08-26 Y***1

I have an apparent outstanding account: REF Y***1. I am at my wits' end with Lancet Lab Accounts section. They do not respond to any e-mails. On two occasions, I emailed Lancet and received back “recipients email box is full, try again later”, and when you call accounts and ask to get through to a supervisor, they are 'busy'. Requests to get supervisors to call back are undertaken, but zero follow through – twice!

I’ve even tried accessing Lancet’s “click here” link to ‘Manage your account’ with abysmal results. System response is that there’s a system Error! Useless & unprofessional.

So let’s try this route:-

Mark Skea <***> Wed, Sep 1, 2:23 PM (19 hours ago) To: roje.beukes, presence, Brian Good afternoon,

I write to inform you that:

1) Momentum Medical Aid again today confirmed for me that this apparent outstanding R850 for my Son's Covid test immediately prior to emergency surgery, has in fact been paid to Lancet on 30 July 2021 and should reflect in your books on the 5th or 6th August 2021. I have also TWICE sent you the Momentum Detailed Claims statement reflecting this as paid.

And yet my son & I continue to receive incessant Lancet payment demands/harassment for the R850. NOTE: There will be undesirable consequences if this Lancet harassment continues over this matter. Watch this space....

Today I was also provided with the official Momentum remittance reference number for this payment to Lancet : ***. Momentum call reference in this regard : *** (Pamela)

2) Momentum today request of Lancet that you kindly contact them DIRECTLY if still in doubt. Please refer to call reference *** in this regard.

PLEASE CHECK YOUR RECORDS PROPERLY FIRST!!

Mark Skea Cell: ***