AG
Arthur G
1 reviews | Active since Jan 2012
11 Feb 2026, 09:28
Impossible to get a response
I am used to Lancet taking literally three months to send an invoice, then demanding payment within seven days. What I haven't experienced is what my partner has had to deal with recently. An SMS stating that an account has been "handed over to ITCBA". Aside from her having to guess that this refers to a collection agency, the account quoted is over R4000 in credit, because of an apparent double payment by Discovery Health. I have been trying for six days to find out from Lancet if there have been any further invoices that would change that credit. I have been promised calls in response to mine by both Lancet Collections (from whence the SMS came) and Debtors. But no calls or replies to my several emails. All while my partner is battling with cancer. She shouldn't have to deal with this!
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Replies (6)0
Replies (6)
Lancet's replyOfficial
11 Feb 2026, 11:31Good Day Arthur
We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Kindly note that we have escalated your query to the accounts department to investigate and address. Your reference number is *** . Regards, Lancet Laboratories.
We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Kindly note that we have escalated your query to the accounts department to investigate and address. Your reference number is *** . Regards, Lancet Laboratories.
Lancet's reply11 Feb 2026, 11:31
Official
Good Day Arthur
We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Kindly note that we have escalated your query to the accounts department to investigate and address. Your reference number is *** . Regards, Lancet Laboratories.
We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Kindly note that we have escalated your query to the accounts department to investigate and address. Your reference number is *** . Regards, Lancet Laboratories.
AG
Arthur G's updateReviewer Update
11 Feb 2026, 12:14Now we have PR-speak. Its not just an "inconvenience". It's more important than that. It has mentally affected a seriously ill patient. And it has already been "escalated". With no result. It's like the immediate automatic email reply to EVERY email sent to Lancet Accounts. Blaming a possible delayed response on "increased volumes". Not true. Again, it's every time. It's because there isn't enough staff to provide professional support.
AG
Arthur G's update11 Feb 2026, 12:14
Reviewer Update
Now we have PR-speak. Its not just an "inconvenience". It's more important than that. It has mentally affected a seriously ill patient. And it has already been "escalated". With no result. It's like the immediate automatic email reply to EVERY email sent to Lancet Accounts. Blaming a possible delayed response on "increased volumes". Not true. Again, it's every time. It's because there isn't enough staff to provide professional support.
AG
Arthur G's updateReviewer Update
12 Feb 2026, 10:48The Lancet accounting nightmare continues. Yesterday afternoon I received the following SMS....
Your Lancet Acc M******xx of R 519.10 is now due. Pls make payment to Nedbank, *** or call us on ***
That is a similar SMS to that which was sent to my partner! And the same account number. Also announcing she had been handed over to a debt collection agency. Thankfully it seems I have so far escaped the latter. But our Lancet accounts have nothing to do with each other! Unbelievable.
Your Lancet Acc M******xx of R 519.10 is now due. Pls make payment to Nedbank, *** or call us on ***
That is a similar SMS to that which was sent to my partner! And the same account number. Also announcing she had been handed over to a debt collection agency. Thankfully it seems I have so far escaped the latter. But our Lancet accounts have nothing to do with each other! Unbelievable.
AG
Arthur G's update12 Feb 2026, 10:48
Reviewer Update
The Lancet accounting nightmare continues. Yesterday afternoon I received the following SMS....
Your Lancet Acc M******xx of R 519.10 is now due. Pls make payment to Nedbank, *** or call us on ***
That is a similar SMS to that which was sent to my partner! And the same account number. Also announcing she had been handed over to a debt collection agency. Thankfully it seems I have so far escaped the latter. But our Lancet accounts have nothing to do with each other! Unbelievable.
Your Lancet Acc M******xx of R 519.10 is now due. Pls make payment to Nedbank, *** or call us on ***
That is a similar SMS to that which was sent to my partner! And the same account number. Also announcing she had been handed over to a debt collection agency. Thankfully it seems I have so far escaped the latter. But our Lancet accounts have nothing to do with each other! Unbelievable.
AG
Arthur G's updateReviewer Update
12 Feb 2026, 16:5631 hours since Lancet's token reply yesterday morning. But still absolutely no reply about the issues that we have repeatedly raised. Especially the SMS to me saying that I owed money for a Lancet invoice in the name of my partner. Truly unbelievable. I regret now advising her to pay the two invoices that appeared to be correct. As paid yesterday, with POPs sent.
AG
Arthur G's update12 Feb 2026, 16:56
Reviewer Update
31 hours since Lancet's token reply yesterday morning. But still absolutely no reply about the issues that we have repeatedly raised. Especially the SMS to me saying that I owed money for a Lancet invoice in the name of my partner. Truly unbelievable. I regret now advising her to pay the two invoices that appeared to be correct. As paid yesterday, with POPs sent.
Lancet's replyOfficial
16 Feb 2026, 13:05Good Day Arthur
Please confirm if you have been contacted?
Please confirm if you have been contacted?
Lancet's reply16 Feb 2026, 13:05
Official
Good Day Arthur
Please confirm if you have been contacted?
Please confirm if you have been contacted?
AG
Arthur G's updateReviewer Update
16 Feb 2026, 13:39No. Nor my partner. 11 days since I asked for some response, 5 days since I posted here. Pathetic..
AG
Arthur G's update16 Feb 2026, 13:39
Reviewer Update
No. Nor my partner. 11 days since I asked for some response, 5 days since I posted here. Pathetic..