I WANT TO PAY but you really have to correct your admin errors first

I have been handed over to a collections company but the error is on Lancet's side! I have been trying to get this corrected with phone calls, emails, whatsapps since July 2021.

I cannot claim from medical aid without correction of these errors (incorrect account holder and wrong tariff code). I will not pay you without being able to claim from medical aid.

The email address listed on the statement is too full to accept new messages. "The recipient's mailbox is full and can't accept messages now." What a joke. This might explain the lack of service - nobody is responding to queries from clients! Yesterday, the person on the whatsapp line of the collections company did not respond to my message for 3 1/2 hours, and then responded with a message "Please follow up with Lancet regarding the errors will make a note on our and wait for client feedback. This concludes our conversation. Thank you for contacting us." I wish I could follow up with Lancet, but they are not really interested in solving this problem.

So perhaps a public request to Lancet will make a difference. Holding thumbs.