I'm a better accountant than you guys...

I have been sent several different and incorrect versions of statements of payments made and accounts outstanding over the last YEAR. Lancet is quick to send statements, expecting that the gibberish on there makes sense to everyone. I've spent hours sorting through accounts and concluded on more than one occasion that I was being billed for accounts I've already settled. Upon questioning and arguing Lancet revised their bills (more than once) with no apology. E.g. one employee e-mails me stating the accounts have been revised, R6k is outstanding. Then i send payments proofs AGAIN, they reply, oh sorry, actually you only R3k!! What the hell? If I had blindly paid what they billed me, would they have realised that? Would they have refunded me? Unlikely. So, now I have to sit and do their accounting for them - VERY irritating. Use a different service supplier is you can - to Lancet you are just another number and they don't care if they overcharge you. Good luck :/