HOW MANY TIMES???

My wife had tests conducted in December 2015. We received the account as our medical aid funds were depleted. When I contacted the call centre, they gave me an account number to use as a reference for the proof of payment. This number was incorrect and after being harassed every day, we finally realized the problem. I sent through the proof of payment explaining the incorrect reference number and they stopped calling. Only to receive more calls and threats about lawyers and being handed over etc. I have tried calling all the numbers on Lancet's website and their phones don't work. This has become absolutely ridiculous. We will now take our business elsewhere. Lancet you need to fix your accounts department.