Horrible service!

Bad service. Various claims since October 2018. We paid all owing to Lancet. Bonemarrow test of June 2019 disputed as Discovery noted that the difference is not to be paid by Medical Aid or member. since then and still not resolved although confirmation on 23 Sept that amount will be written off. Also confirmed any outstanding amount where on I was informed that it will be claimed from the Estate. I disputed this as Medical Aid had to pay all outstanding accounts as the illness were now regarded as a PMB. I was informed that the ICD 10 code will be corrected and will let me know. No feedback were received regarding this and sms still received on the amounts to be written off. This was forwarded to the contact at Lancet - Mbali Miya at Lancet Garden City Hospital as well as the sms that the account was to be handed over. Today 7 October still not finalized.