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Noresh R

1 reviews | Active since Nov 2020

13 Apr 2023, 14:47

Harassment from Lancet

I did not realize that I did not have any funds in my medical aid to pay for a blood test. It was brought to my attend in January 2023 my account was not paid.

I contacted my medical aid to check on this. A form was completed requesting funds from my 2023 savings be used. I emailed Lancet informing them about payment being made.

I once again emailed if payment was received. The medical aid made payment into my account instead of directly to Lancet. I made half payment to Lancet in March 2023 and informed them the balance would be paid at the end of April 2023.

With the *********** staff, I was handed over to the debut collectors.

I constantly get emails and sms's from Lancet as well as Laudau Group. I have made numerous calls informing of my email and payment, however I am constantly harassed by these two companies.

After speaking to Landau yesterday I got a email about the account after that. Today I got an sms from Lancet. Called in spoke to Macy, manager Donald and awaiting the senior manager Tumi to call me back.

This harassment is just too much.

0
Replies (4)
Lancet
Lancet's reply17 Apr 2023, 14:16
Official
Good day, thank you for bringing this to our attention, we have escalated the matter. Your reference number is: 2 6 2 5 4 0 4 . Regards, Lancet Laboratories 

Best regards,

NR
Noresh R's update18 Apr 2023, 20:59
Reviewer Update
After complaining and writing about the service from Lancet, I received two calls yesterday and another call today from Lancet. They just don't get it.

I don't suggest using Lancet at all.

NR
Noresh R's update18 Apr 2023, 21:04
Reviewer Update
I will be contacting the head office with regards to their *********** staff tomorrow 19/04/2023.
NR
Noresh R's update20 Apr 2023, 12:00
Reviewer Update
After emails, calls and talking to one of the senior managers at Lancet Laboratories, I was established their staff did not follow operating procedures.

With the lack of competence, I was told that staff will be going in for training.

I had to also inform the senior manager to inform debt collectors to deleted my information from their systems as it should never gone to this stage for R700.

I informed Lancet via email a month ago that at the end of the month 27 April 2023 the total amount would be paid. This was all a misunderstand that medical aid did not pay and I had to do the payment.

I am glad that this harassment over the pass 30 days has come to an end.