JC
Joanne C
1 reviews | Active since Jun 2014
15 May 2019, 16:44
Harassment complaint
I have been harassed by the call centre regarding an overdue account when in fact the account has a credit balance as a result of the medical aid over paying the account.
The call centre staff are rude and uncooperative.
I tried sending an email to ********** which proved to be a waste of time as no-one replies to the complaint.
It is impossible to speak to anyone outside of the call centre in order to resolve the issue.
I have no recourse now other than to approach the medical council.
Any suggestions?
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Replies (1)
Lancet's replyOfficial
16 May 2019, 07:23Good Day Joanne,
We do apologise for the service you have received, I will be escalating your query to the heads of the accounts department to call you and assist you further.
Your reference is ***
Regards
Lancet Team
We do apologise for the service you have received, I will be escalating your query to the heads of the accounts department to call you and assist you further.
Your reference is ***
Regards
Lancet Team
Best regards,
Lancet's reply16 May 2019, 07:23
Official
Good Day Joanne,
We do apologise for the service you have received, I will be escalating your query to the heads of the accounts department to call you and assist you further.
Your reference is ***
Regards
Lancet Team
We do apologise for the service you have received, I will be escalating your query to the heads of the accounts department to call you and assist you further.
Your reference is ***
Regards
Lancet Team
Best regards,