1 reviews | Active since Jul 2016
Harassment
<p>I was called and emailed several times by Lancet Lab for accounts that where not paid by my medical aid for December 2015 when i was iin hospital, i spoke to topmed and they said they only recieved 2 claims for January 2016. They advised that lancet send the claims or proof of submission of the claims since Lancet say they did send the claims. i went back and forth with them requesting the proof and nothing was sent. Now they have a nerve to send me messages that they will send the account for judgement if the accounts are not paid. How will they get paid if my medical aid has not recieved them, I cant get proof of submission because its a private accout according to one of the consultants. How personal can i get when the owner of the accounts wants proof of submission, this is annoying me and Lancet doesnt want topmed to pay and i will nt pay out of my pocket</p>
We apologise the unsatisfactory service. Please allow us to and a Manager will contact you shortly.
Regards,
SR
We apologise the unsatisfactory service. Please allow us to and a Manager will contact you shortly.
Regards,
SR
SR im still waiting for contact, are you perhaps waiting for phones to be installed. Or maybe you guys walk to another town to access phone,i want this resolved today otherwise im gonna spread this over every social media i have and ombusman.
SR im still waiting for contact, are you perhaps waiting for phones to be installed. Or maybe you guys walk to another town to access phone,i want this resolved today otherwise im gonna spread this over every social media i have and ombusman.
We firstly apologise for the delayed response to your complaints.
Our investigation reveals that your accounts were billed as Private and never submitted to Topmed. Your Medical aid Society’s decision was that the member pay the service provider for services and claim back from Topmed. All members were apparently informed.
Accordingly, we have billed you as a Private patient. However, as per the agreement with Topmed, we will gladly reduce the amount to the agreed Topmed tariff (effectively less 13%).
The total amount outstanding is R3 055.00 less 13% (R397.15 ) is R2 657.85.
We trust this is in order. Please confirm date of payment.
Kind regards
GM
We firstly apologise for the delayed response to your complaints.
Our investigation reveals that your accounts were billed as Private and never submitted to Topmed. Your Medical aid Society’s decision was that the member pay the service provider for services and claim back from Topmed. All members were apparently informed.
Accordingly, we have billed you as a Private patient. However, as per the agreement with Topmed, we will gladly reduce the amount to the agreed Topmed tariff (effectively less 13%).
The total amount outstanding is R3 055.00 less 13% (R397.15 ) is R2 657.85.
We trust this is in order. Please confirm date of payment.
Kind regards
GM