1 reviews | Active since Mar 2017
Handed over to attorneys for zero balance account - three times!
<p>My husband underwent surgery about two years ago and there were some blood tests to be paid for. I duly did this for each of the 3 separate accounts they had created and never heard from them again.</p> <p>This morning I receive three separate emails informing me that despite numerous requests to settle my account, I have now been handed over to attorneys and have 48hours to settle the account(s)</p> <p>Here's the problem - all three accounts have a balance owing of "R0"</p> <p>I have asked the attorneys for precise instructions on how to make a R0 payment.</p> <p>My concern is that this is going to impact on my credit history as this will show up as three counts of being handed over to attorneys for collection. What is Lancet going to do to rectify this?</p> <p> </p>
We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.
Regards,
SR
We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.
Regards,
SR
With regard to your receipt of demands that you had received pertaining to 3 accounts F***, F*** and ***89416, we sincerely apologise for this.
Firstly, we confirm that we have received payments of RR3 745.10, R1 037.80 and R1 535.50 on 11 September and 12 November 2015 respectively and that your accounts were fully settled then.
However, our external Debt Collectors, Strauss Daly, has erroneously sent out demands intended for valid outstanding accounts.
Due to a few missing lines on the Spread-sheet, the amounts were moved to incorrect lines which caused the incorrect amounts to be sent to some of our customers. This resulted in customers, like yourself, receiving demands for 0 balances.
We regret the error and the inconvenience caused and confirm that this incorrect and erroneous process will not affect your Credit worth in any way.
Should you need any further information, please do not hesitate to contact me.
Kind regards
GM
With regard to your receipt of demands that you had received pertaining to 3 accounts F***, F*** and ***89416, we sincerely apologise for this.
Firstly, we confirm that we have received payments of RR3 745.10, R1 037.80 and R1 535.50 on 11 September and 12 November 2015 respectively and that your accounts were fully settled then.
However, our external Debt Collectors, Strauss Daly, has erroneously sent out demands intended for valid outstanding accounts.
Due to a few missing lines on the Spread-sheet, the amounts were moved to incorrect lines which caused the incorrect amounts to be sent to some of our customers. This resulted in customers, like yourself, receiving demands for 0 balances.
We regret the error and the inconvenience caused and confirm that this incorrect and erroneous process will not affect your Credit worth in any way.
Should you need any further information, please do not hesitate to contact me.
Kind regards
GM