Gross Lack of Customer Care and Service

Lancet claim there core value as follows "we value and respect our customers, making every effort to provide great customer service." Quite frankly their customer service is revolting. Our case is quite complex and I could write a book on it, therefore will provide an abridged version. (I would give zero stars if it was possible) Lancet processed a medical aid claim incorrectly which as a result was rejected by the medical aid. My wife is currently being charged for a procedure which is not for her account at all. We made a complaint to the call centre and they said they would sort it out (this we did on numerous occasions without them sorting it out). Later my wife was contacted by a debt collection agency to collect the funds (remember not for her account). We again explained the situation, they understood and said they would get it resolved. Again we contacted Lancet and they also again said they understand, but why not pay the amount to make it go away. Out of principle we will not, it was their error and why must we pay for THEIR ERROR. Yesterday my wife received legal notice that she had been handed over. We will not pay for Lancet's error and we will gladly drag their name throughout the media to highlight their incompetence and lack of professionalism. Yesterday my wife tried to contact the CEO but ended in accounts, the lady in accounts took some information, said she can sort it out and will, put my wife on hold, and that was where it ended. Eventually the call cut without the accounts lady getting back to my wife. I certainly don't see the respect and the value being offered to my wife by this company. I would like Lancet CEO to have this resolved and in addition to provide my wife with an apology for the unnecessary stress caused as a result of their negligence and incompetence.