Gross incompetence and despicable service

I gave birth on 8/01/15 and due to complication my daughter was hospitalised for a further 5 weeks. My daughter was placed on my husband's medical aid. Due to an error by Lancet my daughter's accounts were processed on my medical aid. I wanted to switch to my husband's medical aid but had to pay R2618.67 before I could be transferred (which should not have been on my account in the first place) I paid because lancet was taking so long to resolve the issue and I was not covered by medical aid during that period. After receiving numerous threats and having spoken to at least 15 different people at lancet I am now receiving ITC letters for an account which Lancet has on numerous occasions conceded that I am not liable for. The straw the broke the camel's back was when I tried to escalate the matter and was advised by Meagan Solomons that it was MY responsibility to follow up with the medical aid, this I am told for the first time in 15 different conversations with lancet. I am at my wits end.