Great Lab and nurses, terrible accounts department

I had an extremely great experience at your Pretoria branch to draw blood, and get results delivered, that's sadly where the good service ended.

A week after the results were received I called to request the invoice which I was told would be emailed to me. I waited and nothing arrived. A week later I called to ask again and was told the same thing. 2 weeks later I called again, this time a lady asks that we make a payment arrangement. Seriously? I am trying to get YOU to send me the statement so that I can pay and you are treating me like a bad debtor?

You really need to get your accounts in order as this experience has left me exploring other options for my future tests.