JP
Johan P

1 reviews | Active since Oct 2010

03 Mar 2021, 15:05

Good people, bad app

The Lancet staff are friendly and efficient. Billing is a bit hit or miss, but the mobile app is unusable.

I've used both android and iPhone versions and while both connect fine, neither can retrieve results after 2019.

I was contacted by someone based on my android review who forwarded a support request to a Lancet technician, but I got no feedback afterward despite repeated attempts to contact them.

Just take the app off the stores if you don't intend to support it.

0
Replies (2)
Lancet
Lancet's reply03 Mar 2021, 15:34
Official
Good day Johan, thank you for bringing this to our attention, we have escalated the matter. Your reference number is 2 4 7 8 6 5 5


 

Lancet
Lancet's reply10 Mar 2021, 14:45
Official
Good day. We have escalated this matter and you should receive a call shortly.