JP
Johan P
1 reviews | Active since Oct 2010
03 Mar 2021, 15:05
Good people, bad app
The Lancet staff are friendly and efficient. Billing is a bit hit or miss, but the mobile app is unusable.
I've used both android and iPhone versions and while both connect fine, neither can retrieve results after 2019.
I was contacted by someone based on my android review who forwarded a support request to a Lancet technician, but I got no feedback afterward despite repeated attempts to contact them.
Just take the app off the stores if you don't intend to support it.
Helpful (0)
Replies (2)0
Replies (2)Lancet's replyOfficial
03 Mar 2021, 15:34Good day Johan, thank you for bringing this to our attention, we have escalated the matter. Your reference number is 2 4 7 8 6 5 5
Lancet's reply03 Mar 2021, 15:34
Official
Good day Johan, thank you for bringing this to our attention, we have escalated the matter. Your reference number is 2 4 7 8 6 5 5
Lancet's replyOfficial
10 Mar 2021, 14:45Good day. We have escalated this matter and you should receive a call shortly.
Lancet's reply10 Mar 2021, 14:45
Official
Good day. We have escalated this matter and you should receive a call shortly.
