JW
Juanita W

1 reviews | Active since May 2015

26 Jun 2017, 08:23

********** CLAIMS SENT TO MEDICAL AID

<p>I recieved a sms saying that I owe Lancet R265.00. Upon investigation I saw that there was no ICD 10 code and that was the reason for the non payment for the one spesific test. Upon further investigation I saw that they DOUBLE charged for every blood test. if it was not for their fault of not entering the ICD 10 code I would not have picked it up. they then told me the doctor requested it twice.After speaking to the doctor and the lancet technician that drew my blood they both confirmed that this was not true. i was told the 9 June 2017 that a reversal of R1009.00 will be done. Its the 26 June 2017 and STILL NO REVERSAL. how many other people's money do they ***** this way????</p>

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Replies (2)
Lancet
Lancet's reply27 Jun 2017, 11:12
Official

We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.

Regards,

SR

Lancet
Lancet's reply22 Jul 2017, 11:43
Official

Dear Mrs Wiggill

We sincerely apologise for the manner in which we have handled your accounts and regret the duplicate billing of tests that were claimed from Discovery.

Fortunately, the duplicate amount has been reversed by Discovery and amendment has been effected on the billing. As a gesture of goodwill, we will write off the amount of R265.80 for the TSH that is not normally covered by Discovery without a motivation from your Doctor.

An amended account reflecting all adjustments will follow shortly.

We trust this is in order.

Warm regards

GM