ID
Ingrid D

1 reviews | Active since Jul 2011

23 Feb 2015, 14:32

********** claims made by Lancet to Medical Aid

***<br> <br> I went to Lancet labs for blood tests (service rendered 02/01/2015). The total amount that was claimed was R939 and Discovery paid an amount of R735.10 on the 11/02/2015. However the exact same claim (R939) was submitted to Discovery, and the Medical Aid paid R506.50 to Lancet on 18/02/2015. Upon numerous follow-ups, Lancet refuses to reverse this claim. <br> I have the statements from my Medical Aid proving that 2 claims was made and that payment was made to the Laboratory. <br> All I want is for Lancet to please reverse the second claim. I find it very very poor that the customer services just tells me that this is not their problem. It is their problem if they are submitting the same claims twice, and refuse to reverse the one. That constitutes to ********** medical aid claims.<br> <br>

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Replies (1)
Lancet
Lancet's reply24 Feb 2015, 09:39
Official
Hello ingriduv,

We apologise for the unsatisfactory service. Please allow us to investigate and a Manager will contact you shortly. Regards SR