Flagged and handed over

Dear lancet Under complete frustration I have been resorted to writing a review. August 2023 my daughter was in hospital. I only received an sms in November of 2023 that my account was in arrears. I called Oneplan and they did not receive any claim from lancet on the 1st of September as stated by a consultant at lancet. I have been up and down with phone calls (hence I can't always afford the airtime) and still nothing.

Oneplan had requested a proof of submission from lancet which lancet says they can't give because Oneplan is a medical insurance.

I too have been handed over and flagged. Now with my knowledge if I was trying to run away I wouldnt try and contact lancet to help retrieve thier money that is so important. Clearly customer service is not that important to you.

I have even tried emailing, but inboxes are either full or the email address does not exist. Calls are recorded as I am aware so please go and check and listen to these calls where I have requested assistance but no one in that department seems to want to help.

I have read many of the reviews where we all have the same problem. I think you don't want to give proof of submission because it was never sent by people who can't do their job properly.

I don't want some automatic response from your side. I need a proof of submission so that you guys can get off my back and get your money. And I want my name cleared. As this is not my fault as someone on your side does not know how to send a claim through for medical purposes.

Everytime I ask to speak to someone in charge I am denied as well. Clearly we are hiding the fact that claims are not being sent through on time. Worst service ever!