DS
Dean S

1 reviews | Active since Oct 2019

19 Oct 2020, 21:35

False covid result!!!

If i could give a minus 10 I definitely would

On the 16th of October 2020 I went to visit a doctor

And the doctor advised me that I would need to be admitted

Upon the doctor's request for pre admission I needed to do a covid 19 test

The doctor then gave me a lancet form to fill in and do the test at the hospital

I did the throat swab and the lady who did it was very unprofessional in terms of wiping her hand on her apron

The test was done and then 4 hours later I recieved my results which stated that I was covid positive

To my surprise I rushed home contacted the family members I live with and advised them to come home and quarantine

I contacted my company and advised them as well putting pressure on everybody I was in contact with

I have no symptoms nor do I have a temperature rise

I decided to retest on monday after giving lancet multiple calls to retest me which they had declined

My details were given to the department of health as a covid positive patient

My retest results have come back negative three days after testing positive at this pathetic laboratory

I cannot believe that lancet can play with people's lives and emotions and there absolute disregard for being professional in there area of work

This is absolutely pathetic and caused a major strain on my emotional health making me depressed and loss of income I had to pay for three tests that was done because of the imcompantcy of lancet

This is ridiculous how a major lab in south africa during a world pandemic can get a test wrong!!!!!!!!!

0
Replies (3)
Lancet
Lancet's reply26 Oct 2020, 16:04
Official
Good Day Dean Thank you for bringing this to our attention. Could you please email your details to *** , your id number and fullname, The reason we request this details is to trace the information of the staff that assisted you. Kindly ensure your email states thats its in response to the hellopeter complaint and we will escalate to the relevant management department to address with the staff responsible. Regards Lancet Laboratories.

Best regards,

DS
Dean S's update11 Nov 2020, 10:17
Reviewer Update
I cannot see email 
Lancet
Lancet's reply25 Nov 2020, 08:52
Official
Good day. We are currently experiencing technical issues with Hellopeter. Kindly send us an email on *** @lancet.co.za

Best regards,