Explain your charges please....oh some feedback would be nice too!

I received a statement from Lancet on the 25th of February 2025, I immediately contacted the call center telephonically to question the charges (R1956) for a Covid test requested by my doctor the previous week.

When asking them to please elaborate on the charges, they told me to contact my doctor and question it with him, they have billed me as per the instruction from the doctor on the request form. I advised that they have billed me and not the doctor and would appreciate clarity and a breakdown of their charges. They agreed and proceeded to send me the same statement with no clarity.

I then called again and they proceeded to tell me that it was not a standard Covid test and there were numerous other tests conducted and hence the charges. According to the results I got from the Doctor, I was tested for Covid & influenza A & B, nothing else. I escalated the matter and spoke to a very rude lady (Saiansha) who constantly cut me off while I was talk and gave very abrupt and aggressive answers. She assured me that I would have clarity within 3 days as she was liaising with the relevant department

After 3 days, no feedback was forthcoming, I did some online investigating on the codes supp**** on their statement, I found on their website that the charges for the tests conducted on me were R850. After numerous calls with the call center I finally got the matter escalated to another lady (Leandri Barnard), I have supp**** Leandri screenshots and weblinks from their website with the charges and codes, as well as supp**** the same link and screenshot from their competitors Ampath, who also charge the same, R850, for the same tests.

After almost 3 weeks now, I have had no updates or feedback supp****, this is despite constantly phoning and emailing Leandri for updates.....NOW I"M SPEECHLESS!!!!!! FRUSTRATED!!!!! & DISAPPOINTED!!!