Easy to invoice but not willing to assist or admit mistakes.

Recently, both my parents were in the ICU for weeks. Needles to say they were hit with an insane invoice from Lancet. After spending a long time on the phone with the medical aid, we sorted out a lot of the bills. I sent a detailed email to Lancet weeks ago explaining things to them. This meant that a bill of R22 000 had to come down to R6700,00. I am still waiting for them to return to me. They keep on sending invoices out, but if I send an email (to the address they provide), it comes back every time telling me that they are so busy and will respond, which they never do.

They made mistakes such as claiming blood tests for my mom a week after she was in the hospital and not during the time she was actually in the hospital. This is just unacceptable.