Draining blood and money!
In April I had blood tests run. 2 blood tests were run that were not supposed to be run. Since then I have been following up with NO feedback. The 2 tests cost over R400! So I get a response today that my account was settled in full by my medical aid... Thank you, bright sparks. Does not help! Yes, my medical aid settled the account in full... FROM MY MEDICAL SAVINGS! So now I have over R400 less for the rest of the year! May not seem like much to Lancet but in this economy, every cent counts! I spoke to a lady last month who confirmed I was going to get settled the amount for the 2 tests as the system shows the 2 tests were not supposed to have been run! When I called again today to follow up I was sent from pillar to post with no one being able to help me. I am seriously done! I will NEVER use Lancet again and will be telling everyone who will listen, not only that Lancet ran tests that were not supposed to have been run but also would not assist in resolving the matter timeously! About 2 and a half months later and still no feedback! Further, Lancet virtually harassed me for payment for 1 test that my medical aid did not pay at first, no fault of my own (they have since settled the test thanx to me harassing the medical aid to pay it) but Lancet can't even be bothered to sort my request out despite numerous phone calls and numerous emails. I even sent a letter via the complaints form online last month and am still in the same position, just more angry and fed up!
What amazes me even more is that I don't get an official reference number and when I read out the "REF" on the subject line I'm told no one knows what that is... What a joke!
I have been super patient and when I call I have tried to keep my cool and be respectful as I know this is not 1 person's fault but rather a failure of management to get their staff to take ownership of a complaint or query and follow up until the matter is resolved. I have dealt with so many different people via email that I cannot even tell you who is attending to my query. It just gets sent on or forwarded to someone else to help as if Lancet couldn't give a damn about their customers.
I am really fed up, frustrated and just feel like balling my eyes out in frastrution and despiration!
Come on, Lancet. Get your act together!
