Double charges a client and then hands them over without resolving the issue at hand.

After doing some blood tests with them, I received my statement, clearly exhausted my medical aid. As I went through the statement checking what the reasons could be, I have noticed that they have doubled loaded 13 items, from where they reversed only 11. I did make a payment on this but did not settle the account. After so many attempts and communication trying to resolve this matter, for them to reverse the last 2 items which is charged 2 times, I never got any response back. So many emails and calls logged without success. They then handed me over and the debt collectors tried to collect the outstanding money, and the more I explained to them that Lancet needs to fix the problem the more I got harassed by phone calls. These collectors even got very harsh towards me, treating me with so much rudeness and unprofessionalism, even slamming the phone down in my ear after provoking me.

As all my correspondence to Lancet and my explanation to the debt collectors state very clearly, REVERSE the 2 items and I will settle the left-over balance (which will be R73.80).

Lancet lacks in professional communication and overall communication in general. Never replying, never following up and clearly the accounts department is incapable of doing their work thoroughly and then wants to put blame on the poor clients. Not to even the poor communication between them and their debt collectors. Clearly email and recordings don't play a role in their business.

(And even one of my phosphate test results came back so high it is impossible for me to be alive with those results, where the doctor had to follow up on this and the excuse was, sorry our machine was broken wth?).

I do hope to finalize this matter soon just to never to do business with them again. And it's unfortunate. that Intercare make use of them.