BM
Bonita M

1 reviews | Active since Jan 2021

24 Mar 2023, 14:33

Dissatisfied

Lancet does not need any stars at all. All they can do is send messages and emails and don't have the time or decency to call you or even respond to you. We as the patients must use our time and airtime holding for 15 to 20 minutes and are still not helped. I spoke to one of the consultants yesterday named Masilo Sekuru and requested to speak to a manager. He informed me that there are 3 managers and one of them will call me and he will send them an email and cc me on the email. Up till today no email to show that he has emailed them and no call back from all 3 managers. Disgusting service from lancet and they just keep on be disgusting and getting worse with the service

0
Replies (1)
Lancet
Lancet's reply28 Mar 2023, 14:17
Official
Good Day Bonita
Thank you for bringing this to our attention. Please provide us with your account number and we will escalate your query to the relevant management team to investigate and address.
Regards
Lancet Laboratories