Dishonest Lancet

Good day

I trusted you are well

As you can see that I have using your services for many years and quite satisfied with Lancet’s professionalism.

Until recently, when I received my bill emailed to me dated today whereby Lancet have over charge me pertaining to the newborn screen done on/or before August 1, 2020

I made an effort to inquire before hand the cost of newborn screening which I was advised that It would be R1,400.00

Today I received a bill notifying me that the newborn screening is around R2,042.70

When I called the call center to inquire this error, I was advised that late charges occurred to that amount.

Bare in mind that when my wife was discharged at Hillcrest Private hospital, I physically sat down in front of a lancet representative requesting to settle the bill but they told me that the bill is not ready at that time and to await my statement via email for payment.

This ********* behavior is Unacceptable and I would like the bill to be adjusted accordingly.

If this cannot be done please provide me a complaint resolution regulator within your industry. I will take this matter on media to protect and inform other clients that experienced this ********* business practice. Should I not received feedback on this urgent matter?

Please note that my intention is to settle my bill in-line with honesty and integrity and paying for services that I have agreed upon.

Kind regards Keegan Naidoo

RE:Keegan Naidoo /***- complaints department