DISGUSTING service

Item: Lancet
Rating: 1

Spoke to Itumuleng and Tisetso. Rude, sarcastic and unhelpful!!!

When I explained that Discovery confirmed I was charged for non-billable items and not liable for the amounts and asked for them to remove the amounts, I was told be both of them "That will never happen". The one was worse than the other one. No empathy, no understanding. Simply that they will do nothing to help me and I just have to pay. What kind of people do you hire?

Your service is really DISGUSTING. You guys need to take lessons from the Lancet staff at the Mayo Clinic. I would be embarrassed to work for Lancet if I were you.

I will not pay it if I am not liable and you need to remove the amounts. If you have an agreement with a medical aid and don't stick to it, the patient should NOT be liable for your errors. Everybody blames the medical aid when in fact it is you!!!

Helpful (0)

Replies (1)

's updateReviewer Update

22 Dec 2018, 13:35

You responded 18th December to advise it will be forwarded to Customer Care. 4 days later and nothing from them. I will not continue to follow up if your people are rude and refuse to help!

's update22 Dec 2018, 13:35

Reviewer Update

You responded 18th December to advise it will be forwarded to Customer Care. 4 days later and nothing from them. I will not continue to follow up if your people are rude and refuse to help!