Disgusting company preying on the elderly

My mom swears she never had blood taken from her yet Lancet sends a bill. So we get on a call to ask them for details. They first couldn’t say which exact hospital the blood came from. Then after more prodding they got to an answer. So we decided to pay the invoice. I asked for a discount because she is 86 and this is just one of many medical bills she has to pay and they agree to 13% and give me the amount. I asked for a new invoice to be sent to pay on and they said not to worry they will marry the payment with the old invoice and apply the discount. Today my mom gets a message from them to pay R130 immediately! ***. These okes can go jump in a lake of their own disgraceful ********* behavior. I see many poor reviews for them.

The really weird thing is that we got an invoice from another blood lab and we paid that. Then two months later lancet sends an invoice. Why didn’t they send it just after the event? My mom thinks this is very wrong and she doesn’t recall any bloods being taken. Let alone two labs being used.

Inept and *********. This company is not one I will be using if I can avoid it.